Data Usage

1. What data is collected?

• Text messages: The content of your questions and responses.
• Contact information: If you voluntarily provide it (e.g., name, phone number, email address) to request a quote or receive more information.
• Conversation metadata: Including the time and duration of the interaction.

2. How is your data used?

• To improve our service: To answer your questions and provide you with the most relevant and accurate information.
• Analysis and improvement: To analyze conversation patterns and enhance the chatbot's performance and functionality.
• Direct contact: If you explicitly request it, your contact information will be used for a Premium Coat representative to get in touch with you.

3. How is your data protected?

Your conversations are stored on secure servers and handled with strict confidentiality. We are committed to not selling, renting, or sharing your personal information with unauthorized third parties.

4. Your rights

You have the right to request a copy of your data, correct inaccurate information, or ask for your data to be deleted from our records. To exercise these rights, you can contact us through our usual communication channels.